As we outlined in our last post, employee experience (EX) is one of the critical factors for a positive customer experience (CX). Although many employers understand this, proportionally few prioritize improving EX in their broader business strategies. In fact, while 71% of employers consider improving CX as part of their top three business priorities, only 35% consider improving EX equally as important.
Improving EX, and by extension CX, is not as daunting as it may seem; even small efforts to improve one of the three EX components (inspiration, empowerment, and enablement) can have tremendous impact on the bottom line. Consider enablement factors, for instance. As the Forrester report notes on ways to improve productivity, well-being, and sense of care for employees, something as simple as offering monitors that help create an ideal workspace to suit their specific needs can impact employee experience in a number of ways.
It’s easy to understand how employees can have different physical needs and preferences while working. Different jobs require different activities; while a graphic designer may require the ability to adjust the height of their screen while creating a logo, a sales associate may prioritize the ability to pivot a monitor or use two screens side-by-side to get through emails faster. Employers understand this: 84% who were surveyed in the Forrester report believe ergonomic workspaces will improve the productivity of their employees.
To prove this point further, the opposite effort – failing to prioritize an ergonomic environment – can have a detrimental effect on employee experience. In fact, Forrester reports 74% of employees agree that not having an ergonomically friendly workspace creates “the impression that the company does not care about them.” To avoid this sentiment, employers should ensure the physical characteristics of the monitors they provide should meet their employees’ needs as effectively as possible.
Front of Screen Experience
With blue light lenses trending in the eyewear industry as a requirement in the fight against workplace eye strain, a monitor’s blue-light emissions can be a major headache—pun intended. Health factors such as eye strain, dry eyes, and headaches that are worsened in the workplace can negatively impact overall employee experience, even if other factors like benefits and compensation are satisfactory.
To ensure these health factors do not interfere with employee experience, employers should consider size and resolution, color accuracy, and blue-light emissions when purchasing monitors for employees. According to Forrester, “80% of employees believe better resolution and more immersive monitors improve productivity and 81% believed reduced blue-light emissions (thus reduced eye strain) improve this further.” When workplace elements are optimized for employee health and well-being, employees are able to focus on the work at hand instead of their environment.
How many times has an IT administrator seen a support ticket about an employee’s cords and/or cables not functioning properly? It’s frustrating for everyone involved, and this particular frustration is something that can be avoided if enough forethought is put into the monitor purchasing decision.
On average, IDC reports, employees lose 20 hours per year due to cable clutter and inefficient connectivity options. Productivity depends on time management and employee focus, meaning workspace elements need to be efficient and minimally cluttered. Sleek, slim designs with minimal cord requirements and maximum virtual connectivity options are ideal for ensuring employees can dedicate their attention and energy to their work.
While it might be easily overlooked in the face of “bigger” job aspects, workspaces are perhaps the most significant indicators of employee experience. It’s where employees spend all of their time while not in meetings, and in most cases, it’s where employees are most productive.
Because the workspace is the environment in which EX is cultivated, the elements that create a workspace are some of the largest contributors to a positive (or negative) EX. As the catalyst for work productivity, monitors sit at the top of the list of these elements.
Read the full Forrester report here.
Read the full IDC infobrief here.
Stay tuned for more posts in our EX Blog Series coming later this month!