Home / Articles
ArticlesCommunity Perspectives

HCI + Hospitality: A Hospitality Story

When it comes to HCI management, there are few people who have a better sense of the decision-making implications than Chris Stanley. An IT manager for 11 years, Chris worked in a range of industries including macadamia nut farming and IT retail before arriving in hospitality at Celtic Manor Resort. “One thing I’ve learned in hospitality,” Chris says, “is that everything relies on IT. Each department has different needs and it’s our job as an IT department to manage and streamline them all.”

ArticlesMember Spotlights

How Can Monitors Improve EX?

As we outlined in our last post, employee experience (EX) is one of the critical factors for a positive customer experience (CX). Although many employers understand this, proportionally few prioritize improving EX in their broader business strategies. In fact, while 71% of employers consider improving CX as part of their top three business priorities, only 35% consider improving EX equally as important.

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from Youtube
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound